Refund Policy

Dockfly paid plans are billed monthly in advance. You may cancel your subscription at any time from the billing dashboard. Cancellation stops future renewals and your plan remains active until the end of the paid billing period.

We provide refunds for duplicate charges, incorrect charges caused by a billing error, or other verified errors attributable to Dockfly. We do not normally provide refunds for unused time in a monthly billing period after a subscription has started.

Contact us at [email protected] within 14 days of the charge. Include the account email address, invoice or transaction reference, charge date, and a short description of the issue. We may request additional information to verify the request.

We aim to review valid requests within 7 business days. Approved refunds are returned to the original payment method where possible. Your payment provider may take additional time to post the refund to your account.

Please contact us before initiating a chargeback so we can help resolve the issue. Fraudulent or abusive chargebacks may result in suspension of the associated Dockfly account.

We may update this policy from time to time. Material changes will be posted on this page and apply prospectively from their effective date.